Coronavirus is now spreading across the UK and we are being advised to self isolate when necessary and in any event to drastically limit social interaction and we need make changes to the way the Credit Union operates. We remain committed to providing a service to all our members whilst at the same time doing all we can to protect the safety of our volunteers and members.
We will therefore be making the following changes with effect from Monday 23rd March:
The office will not be open until further notice and we are no longer able to meet with members individually.
We are continuing to provide a service to our members by remote means including the transfer of savings to bank accounts and to Engage cards.
If you do not have one already, we would encourage you to apply for an Engage prepaid debit card so that we can arrange to transfer funds to that account. We can help you with this.
We are continuing to monitor, emails (to firstname.lastname@example.org ), telephone calls (to 01727 859135) and post We will respond to these as soon as we are able.
We have suspended for now our weekly collections at London Colney and the Council Hub and our schools collections will be on hold until schools re-open
As you know, things are progressing very rapidly and we will need to keep the nature of our service under constant review. We will update you with any changes.
We have over £1 million of members’ savings in the Credit Union, and, while we recognise that members may need to withdraw some of their savings to meet expenses in these difficult times, there is no need for savings to be withdrawn unless you need them now. The Credit Union is financially sound, with strong capital reserves and liquidity, and all deposits in the Credit Union (as with all Bank deposits) continue to be fully protected under the Government’s Financial Services Compensation Scheme.
Please also note that Communities 1st is the Council-recommended source of help for vulnerable people: https://www.communities1st.org.uk/COVID19support
If you have concerns about benefits, the possible effect of losing your job or being furloughed, contact Citizen’s Advice at www.castad.org.uk.
Thank you for your continued support.