This is a difficult time for all of us in many ways. The Credit Union is aware that a number of its members, and many in the wider community, will be experiencing hardship due the effects of the coronavirus. As a responsible lender we will follow the government and financial industry guidelines in dealing with these effects and we are ready to offer assistance where we can. There will however be limitations in how we can respond due to the current lockdown and the temporary closure of our St Albans office.
For existing borrowers: If you are experiencing financial hardship due to the coronavirus, please contact us to discuss your options for repayment of your credit union loan. We are regularly monitoring emails (firstname.lastname@example.org) and telephone (01727 859135).
For existing Credit Union members: We are still able to review new loan applications and, depending on the complexity of the application, make decisions. The speed of decision will depend on how easily you are able to let us have information like bank statements via the internet. Please submit loan applications through our website, www.stalbanscreditunion.co.uk.
For non-members of the Credit Union: Due to the lockdown of our staff and volunteers we are unfortunately unable to consider new loan applications at this time. Please do not submit loan applications via our website until our St Albans office reopens.